Global cancellation and refund policy
Global payments are processed by Paddle. Approved refunds are returned through the original payment channel and may require additional provider processing time.
A paid order cancelled before execution begins is eligible for a full refund. A verified LuneTest failure that prevents the minimum service is also eligible under this policy and applicable law. Google approval outcomes are not guaranteed.
Related pages
- Google Play Closed Testing: 12 Testers for 14 Days Checklist
- Choosing a Google Play Closed Testing Service: Seven Checks
- Recording a Launch Failure Separately from Crash and ANR
- Add Tester Emails to Your Closed Track
- Check the Closed-Test Opt-In Link
- Publishing an Update During a Closed Test
- How to Read the Daily Execution Record